F.A.Q.'s

 

Q: How to access My account?
A: You can click Log in/Sign in which is located at the top menu/upper most part of the page.

Q: How do i reqest a return request for my order?
A: Log in to your account. Look for "completed orders" then click it. It should then show your orders, you need to
click the order number and it would then all items for that specific order. You can then click "Return Items" beside each item to submit a return request.

Q:How to purchase a gift certificate for someone?
A: The gift certificate button should be located at the top part of the screen. You can click that and
start filling up the information needed for you and the recepient.

Q:How to redeem a Gift Certificate?
A: You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
Browse the store and add items to your cart as you normally would.
Click the 'View Cart' link to view the contents of your shopping cart.
Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'.

Q:How to contact us?
A:You can contact us by clicking our contact us webpage at the bottom part of the website.

Q:How to check the status of an order?
A:Log in to your account by clicking log in/sign in on the top part of the website. Then click "View Order Status"

Q: How to change my account password?
A: Log in to your account by clicking log in/sign in on the top part of the website. Then click "account details" you should then be able to update your account information.

 


Q: How to Reset Password if forgotten?
A: You need to click "Sign in" and then click the forgot password button below the box for your sign in credentials.